There are many things to consider when implementing a unified communications system - it's not a matter of just supplying dial tone
This put the final nail in the coffin for some retailers, but many have survived — and some have even thrived — by using communications technology to bridge the gaps between online and in-store. Even the basic Standard tier offers unlimited calling across the US and Canada, as well as international service in 50+ countries. There are many things to consider when implementing a unified communications system - it’s not a matter of just supplying dial tone. Still, some IT leaders are hesitant to invest in unified communications-as-a-service (UCaaS) because they don’t understand its full capabilities and how it can improve their company’s bottom line. That’s why more and more companies are moving their communications workloads to the cloud. A unified communications platform helps deliver the seamless digital experience employees expect. After all, your old business phone system works just fine, and perhaps you’ve already pulled together a few real-time communications features. The Standard service plan adds reporting, a multi-level auto attendant, as well as internet fax features, along with unlimited audio and video conferencing for up to four people. For this buying guide, we’ll instead focus on those companies that deliver a true UCaaS experience by allowing all communications to be managed via a single application. For the security conscious, the service is also compliant with HIPAA and GDPR standards. Are you still hesitant to jump on the unified communications bandwagon? A unified communications platform helps deliver the seamless digital experience employees expect. UCaaS combines all your internal business communications features — voice, messaging, video, and conferencing — into one cloud-based platform. This enables employees to view customer profiles and buyer histories within the unified communications platform. Ooma Office aims to deliver to small businesses an enterprise-level unified communications experience at a fraction of the price. UCaaS is all about combining all the different communications channels available to a business in a single unified platform. The platform is provided in four distinct service tiers, starting with the X2 which appears aimed at delivering a strong range of features for SMEs. So, what does a unified communications solution do, and how does it generate ROI? While the contact center does necessarily deliver a lot of advanced features, it would be better to see greater service integration to make it more attractive to SME’s.